FAQs 2017-03-14T21:33:53+00:00

Frequently Asked Questions

How do I book my apartment? 2017-06-08T11:56:03+00:00

Our booking process is an absolute breeze and can be completely carried out online. Just click here to get started.

Is Neon Wood far from my university? 2017-03-14T17:51:37+00:00

Living at Frankfurter Tor, you aren’t going to be far from anywhere. Besides being centrally located, we’re also superbly connected by tram and by underground and bus to every major stop in the city. Thanks to the U-Bahn Technical University and Humboldt University are easy to reach.

What do I need to pay before I can move in? 2017-03-14T17:36:57+00:00

Your upfront payment includes…

  • A deposit of one, two or three month’s rent, depending on the length of your stay
  • Handling fee
Are there any other fees or public services I need to pay? 2017-03-14T17:35:23+00:00

Yes, the “Rundfunkbeitrag” (German „TV tax“) does charge 17,50 € per month irrespective of where you live.  But if you are given Bafög from the German government, you may be able to get out of paying this.

Can I register Neon Wood as my main residence? 2016-12-20T10:17:44+00:00

Yes, you definitely can. At the very least, it needs to be your secondary residence.

Can I sublet? 2016-12-20T10:17:49+00:00

Subletting is not permitted.

Do I have to be a student to rent an apartment? 2016-12-20T10:17:57+00:00

We’re designed to accommodate students. If you’d like to rent with us and you’re not a student, we highly suggest checking out Tannhaus – our partner brand for young professionals, digital nomads and freelancers.

What does all-inclusive rent mean? 2016-12-20T10:18:04+00:00

All-inclusive rent means that we bundle your rent and utilities together into a single monthly payment. It also means that instead of making you pay a flat rate for utilities, we only charge you for what you actually use. When we calculate your rent and see that you didn’t use very much electricity, for example, you pay less rent than someone who used more.

What is the shortest period that I can rent for? 2017-03-14T17:31:32+00:00

You can book an apartment for either six months (Classic Balcony, Deluxe Balcony, and Patio) or twelve months (Classic, Double, Double Deluxe, Penthouse). Also, for the opening of Neon Wood we offer a one-time opportunity to join our community starting in the summer of 2017. For this, you need to have signed a twelve-month contract, that begins in October 2017. Curious about other details?  Feel free to contact us.

Does my booking automatically renew once my lease expires? 2016-12-20T10:18:20+00:00

It does not, but you can always renew your lease without a hassle and we will inform you early enough to do so.

For how long is my offer valid on an apartment? 2016-12-20T10:18:26+00:00

Once you’ve signed up and made your application, you’ll receive an offer for your chosen apartment. From the moment that email is sent, you will have five bank days to accept the offer and make your deposit.

What documents do I need for a booking? 2016-12-20T10:18:31+00:00

You will need…

– A copy of your ID
– Parent/legal guardian approval if under the age of 18 and their ID
– A certificate of enrollment at your university or language school

Is it possible to reserve an apartment? 2016-12-20T10:18:36+00:00

The only way to reserve your apartment is to book it with us online.

How do I get a tenant agreement? 2017-05-21T21:27:25+00:00

Click here to get started.

What can I put on the walls? 2016-12-20T10:19:09+00:00

You can put pictures, posters, or whatever else you like on your walls – just as long as you don’t use any nails, dowels, or other materials that could do damage.

What’s security like? 2016-12-20T10:19:14+00:00

We have an intercom in each apartment, an electronic locking system and video security for our buildings. We also have a house manager and a team of concierge staff that is there to help you every day until late.

Is there somewhere I can put my bike? 2016-12-20T10:19:18+00:00

Yes. There are places to lock up your bike outside the building as well as in our basement.

Are there any carports? 2016-12-20T10:19:22+00:00

Our spot at Frankfurter Tor doesn’t have any carports.

What furniture is included in the apartment? 2016-12-20T10:19:28+00:00

You can count on each apartment having great lamps and custom furniture such as a bed, a desk with vintage chairs, a dining table, a fully fitted kitchen and a wardrobe.

Can I watch TV? 2016-12-20T10:19:37+00:00

You can sign up to use our onsite IP-TV or watch using your laptop or tablet.