Infos for Parents
All You Need to Know as a Parent About Neon Wood
Moving into a student residence is a big step for students and often for their parents as well, as it marks the first move out of the family home for many. Parents want to be sure that their children live in a safe environment and have contact persons on site who can assist immediately with any questions or problems. At Neon Wood, we offer not only modern living space but also value care, security, and open communication. On this page, you will find all the important information about facilities, support, and safety standards of Cresco Immobilien Verwaltungs GmbH, the company behind Neon Wood and Tannhaus.
Booking Made Easy
We offer a fully digital and user-friendly booking process for anyone who wants to rent their apartment conveniently from home or on the go using a smartphone. Here you will find all the important information about the online booking process and the rental agreement.
How the Booking Works
Book your apartment directly through our website using the “Jetzt Mieten / Rent Now” button.
Use the filters on the left to find the apartment that suits your needs.
The booking system will show all available apartments that match your filter settings.
All apartments are fully furnished and include a private bathroom and kitchenette.
Most apartments are single rooms, except for the categories Double, Double Deluxe, Neon Silver, and Neon Gold, which are designed for two people.
Overview of Costs
One-Time Costs
Processing fee when signing the rental contract, depending on the property, between €175 and €235.
Security deposit, depending on duration and apartment type, between 1.5 and 2.3 months’ rent.
Want to save on the deposit? Through our partner Garentii, a guarantee is possible for a small monthly fee. Garentii does not cover damages or rent defaults.
Monthly Costs
The monthly rent is an all-inclusive rent, covering heating, water, and electricity.
Calculations are based on average usage. If consumption is more than twice the expected amount, the excess will be billed separately.
Rental Periods
Rental duration is tailored to students: 1 semester (6 months) or 2 semesters (12 months).
Extensions are possible at any time, as long as studies continue.
Early notice secures the desired apartment for the next semester.
Most students stay in the same apartment throughout their studies.
For questions, we are happy to assist personally via email at info@neonwood.com or by phone at +49 30 555 707 112.
All bookings and management can be conveniently handled via the Neon Wood App.
Support and Community for a Good Start
Guidance and Care
At Neon Wood, it’s not just about an apartment, but about an environment where young people can live, learn, and grow safely. Your child becomes part of a community that combines guidance, assistance, and social networking. There are always direct points of contact, versatile communal areas, and offerings that enrich daily life while strengthening personal safety.
Community Managers – Direct Contacts On-Site
Each location is supported by Community Managers who are always available as reliable contacts for residents. They assist students from move-in, explain procedures, help set up the apartment, and provide support with questions about services or organizational matters. Even for small problems or uncertainties, they are always reachable.
For parents, this means security: there is always someone on-site who watches out, guides, and intervenes if help is needed. This helps residents feel settled and safe, especially at the beginning of their studies in a new city.
Communal Areas for Learning, Sports, and Interaction
Modernly equipped communal areas such as study rooms, lounges, community kitchens, and fitness spaces encourage exchange, collaborative learning, and relaxation. Students have quiet spaces for focused work and at the same time areas where they can actively connect with others. Parents can be confident that the environment supports their child’s personal and social development.
Leisure Activities and Events – Engaging in Community Life
Regular events, such as foosball tournaments, summer parties, or Green Week, promote teamwork, physical activity, and social networking. Green Week offers workshops, courses, and activities focused on creativity and sustainability. Students who have their own ideas for events or projects receive assistance in planning and implementation. This allows students to take responsibility and actively shape community life.
A Safe Foundation through Care and Community
The combination of personal guidance, well-designed communal areas, and targeted leisure offerings creates an environment in which your child can feel completely comfortable. Assistance, social participation, and safety form a unified experience, giving parents the reassuring certainty that their child lives in a safe, supported, and vibrant community.
What you should know – Important steps for a smooth start
In addition to a comfortable apartment and a safe environment, there are some bureaucratic and organizational steps your child should complete at the beginning of their studies. These formalities ensure a stress-free start and help organize life in Germany from the very beginning.
Registration at the Citizen’s Office
At check-in, your child will receive a document required for registration at the Citizen’s Office. This ensures that all formalities are correctly completed.
Enrollment and alternative documents
University enrollment is required to book an apartment. If this is not yet available, another official document, such as the study contract, can be submitted instead. This allows the move-in to be planned flexibly without delaying important steps.
Health insurance
Your child’s health coverage is very important to us. We work closely with Techniker Krankenkasse to ensure that registration and support are straightforward. After signing the rental contract, you will receive all the information needed to contact the health insurance representatives directly. This ensures that your child has professional support from the very beginning.
German bank account
A German bank account is highly recommended for everyday life in Germany. It allows rent, utilities, shopping, and other payments to be handled easily. If your child does not yet have an account, rent can initially be transferred from a foreign account. Having their own account makes managing finances easier in the long term and is very practical for everyday tasks, such as online payments or transfers to the university.
Rundfunkbeitrag (GEZ)
All students are required to pay the Rundfunkbeitrag (GEZ) of €18.36 per month. Students who receive BAföG and do not live with their parents can apply for an exemption. This exemption is valid for the duration of the respective approval period and must be applied for again each time it is extended. The application can be completed and printed online. Required documents, such as the BAföG notice or a disability ID, must be sent to the contribution service. Students who do not meet the exemption requirements are obliged to pay the Rundfunkbeitrag (GEZ).
What happens if my child loses the key card?
Berlin
If your child has locked themselves out and the reception is closed, please proceed as follows:
Contact security
Call the security number at +49 (0)69 954257267.
Verify identity
Have the ID ready. In some cases, the rental agreement (available in the app) may also be required.
Note the fee
The door opening service costs €90.
ℹ️ Note: This service is only available to tenants. Guests must contact the main tenant.
Frankfurt Riedberg
If your child has locked themselves out and the reception is closed, please proceed as follows:
Contact security
Call the security number at +49 (0)180 5007742.
Verify identity
Have the ID ready. In some cases, the rental agreement may also be required.
Note the fee
The door opening service costs €120.
ℹ️ Note: This service is only available to tenants. Guests must contact the main tenant.
Tübingen
If your child has locked themselves out and the reception is closed, please proceed as follows:
Contact a locksmith
There is no security service for door openings in Tübingen. Each tenant receives two apartment keys when moving in.
If both keys are unavailable, an external locksmith must be hired directly by the tenant.
Note the fee
The costs for the locksmith must be paid immediately by the tenant.
How quickly are technical issues addressed?
Technical issues can be easily reported through our Neon Wood App. Once the report is received, a staff member will contact the tenant to review and resolve the issue as quickly as possible. Minor problems are usually resolved promptly, while for major repairs, we coordinate the process transparently.
Can I accompany my child during the move-in?
Of course, parents are welcome to accompany the move. Our team supports the check-in process to ensure everything runs smoothly. This gives you the opportunity to organize the move together and get an overview of your child’s new home.
What are the terms of the rental contract?
The rental agreements are flexible and tailored to students’ needs. Typical durations are 6 or 12 months. Extensions are usually possible, allowing your child to stay in the same apartment during their studies. Rent is all-inclusive covering all utilities. One-time costs such as processing fees and deposits are clearly listed.
How can my child book an apartment at Neon Wood?
The booking process is fully digital. Your child can select the desired apartment online, upload all necessary documents, and sign the rental contract conveniently from home or on the go. All apartments are fully furnished with a private bathroom and kitchenette so your child can move in immediately.
Who is the contact person on site if something does not work or problems arise?
Each location is managed by experienced community managers. They support your child from move-in, answer questions, explain procedures, and assist with organizational matters. You can be confident that your child always has support on site.
Are heating, water, electricity, and internet included in the rent or are there additional costs?
At Neon Wood, all main utilities are already included. Heating, water, electricity, and internet are part of the all-inclusive rent. Parents do not need to arrange additional contracts or pay extra fees.