FAQ

Frequently Asked Questions

Have questions? We have answers.

Check out our FAQ section for all the information you need about our apartments, booking, and services – quickly find answers to your most common questions.

  • Our booking process is an absolute breeze and can be completely carried out online.  You just need your private information, a copy of your ID/Passport and your enrollment. Just click here to get started.

  • You are signing for a binding contract with fixed durations (mostly for 6 or 12 months), which can not be cancelled. But of course we understand, each request of any changes in the contract is individual and thus we are checking each request also very individually. There are some major reasons which allows you cancel or terminate your lease.

    This could be:

    • You’re not receiving a VISA to stay in Germany
    • You are an Erasmus student, your program has been cancelled and your study will take place at home again
    • Death in your family (first-degree)
    • You’re not a student anymore (so you can terminate/shorten your contract to the end of the actual semester)
    • You can’t arrive due to closed borders (due to special events like war, pandemic, etc.)
    • The government of your home country gave the instruction to travel home (due to special events like war, pandemic, etc.)

    Of course we all hope, this will never happen. =)

  • The rent shall be paid monthly in advance, at the latest up to the 3rd working day of each month.

  • Depending on our property you can rent your apartment for a minimum of 6 up to 12 months. During that time of course you always have to be a student. Please note, in order to be able to carry out the cleaning, maintenance and repair measures required as a result of the use of your apartment and for an immediate subsequent letting, your apartment needs to be returned to us one week before your contract end date. We have calculated the rent on the basis of an effective term shortened by one week, so that this provision does not constitute an economic disadvantage for the tenant. If you are planning to extend your stay in the same apartment, of course an earlier move out between your old and your new contract is not required.

  • Your upfront payment includes…

    – A deposit of one and a half or two month’s rent, depending on the length of your stay. (1.5 months rent for up to 6 months length of stay, otherwise 2 months rent)

    – handling fee of one-time depending on your property:

    Neon Wood Berlin Frankfurter Tor    235 €
    Neon Wood Berlin Mitte Wedding    235 €
    Neon Wood Berlin Adlershof    235 €
    Neon Wood Frankfurt Riedberg    200 €

     

    The deposit secures among other things damages in the apartment. If you return your apartment in good condition and all rent payments have been duly made, you will receive the deposit back in full no later than 8 weeks after moving out.

    The handling fee is a fixed payment for all administrative activities related to your lease and stay at Neon Wood. This amount will not be returned to you.

  • Living at Neon wood, you aren’t going to be far from anywhere. Besides being centrally located, we’re also superbly connected by tram, underground or bus to every major stop in the city.

  • Yes, the “Rundfunkbeitrag” (German „TV tax“) does charge 18,36 € per month irrespective of where you live. But if you are given BAFöG from the German government, you may be able to get out of paying this.

  • Yes, of course. At the very least, it needs to be your secondary residence. Documents for the registration (= “Wohnungsgeberbestätigung”) at the Berlin Offices (= “Bürgeramt”), you’re getting directly after your move-in and apartment handover.

  • Subletting is not permitted.

  • We’re designed to accommodate students. If you’d like to rent with us and you’re not a student, you should at least be in education. Otherwise we highly suggest checking out Tannhaus – our partner brand for young professionals, digital nomads and freelancers.

  • The all-inclusive rent pays for your fully furnished apartment and covers the utilities such as water, heating and electricity. Further included in your rent, access to high speed internet (1 Gigabit) and the use of all public areas. 1 Rent = all inclusive… More information you may find in your lease under §3… The rent per floor may vary.

  • You can book an apartment for either six months or twelve months.

  • It does not, but you can always renew your lease upon availability. Therefor, please contact our reservations as soon as possible.

  • You will need…

    – A copy of your ID
    – Parent/legal guardian approval if under the age of 18 and their ID
    – A certificate of enrolment at your university

  • The only way to reserve your apartment is to book it with us online.

  • Click here to get started.

  • You can put pictures, posters, or whatever else you like on your walls – just as long as you don’t use anything that leaves residue.

  • We have an intercom in each apartment, an electronic locking system and video security for our buildings. We also have a house manager and a team of concierge staff that is there to help you every day until late.

  • Yes. There are places to lock up your bike in the courtyard as well as in our basement.

  • In our Neon Wood Berlin Mitte-Wedding and Frankfurt Riedberg we do offer car parking spaces. Our spot at Frankfurter Tor unfortunately does not have any carports.

  • You can count on each apartment having great lamps and custom furniture such as a bed, a desk with vintage chairs, a dining table, a wardrobe, a kitchen with two ceramic hobs, fridge and a microwave. The kitchen in our Neon Silver and Neon Gold categories are all fully equipped such as dishes and also include a dish washer.

  • You can sign up to use our onsite IP-TV or watch using your laptop or tablet.