Covid-19 / Corona FAQ

Corona/Covid-19 - stay healthy

Precaution is the best cure.

In order to fight against the corona virus together,
it needs some important rules.

We are getting many questions about how to deal

with the situation and what is still allowed.

Therefore, we have put together the most important

questions for you here.

For questions or needs, please feel free to contact us!

Together we can do it!

  • We suggest not to invite any external persons to Neon Wood until further notice in order to minimize the risk of infection

  • You can move out according to your contract and preference. Get in touch with the Onsite team, they will inform you about the necessary steps

  • Germany:

    • Your family doctor
    • Medical on-call service: +49 116117
    • Federal Ministry of Health (Citizen’s telephone): +49 30 346 456100
  • Avoid the common areas or gatherings with several residents. Keep a 1,5 Meter distance to other tenants, air your apartment regularly. Dispose your garbage regularly and do not leave it in the hallways/staircases. Wash your hands regularly.

  • Yes, the lobby, gym, laundry, courtyards are still or again accessible. Lobby and gym are open within the opening hours, which are daily from 9am to 7pm. If more than one person is present, keep a safe distance. The gym can be used for max 4 persons at the same time. You will get a keycard for entry at the reception.

  • Inform the on-site team about it and ask in the community who can support you with a purchase. The assistance will be surely provided

  • Yes, of course you can move into your apartment on desired date. After had complete the Booking Process you will need to contact the Onsite Team under the provided mail address, they will give you all further information.

  • Subject to availability, in any case we will try to find a temporary solution. Please contact our Reservations team at: info@neonwood.com

  • The Onsite Team can be reached daily from 9 am – 7 pm, at the lobby.

    In alternative you can send a Mail or call them daily between 9 am – 10 pm

    Frankfurter Tor: +49 30 555 707 120 / fft@neonwood.com

    Mitte-Wedding: +49 30 555 707 122 / mw@neonwood.com

  • Due to fixed term contracts, cancellations are allowed due to important reasons only. Corona, of course, poses a major challenge for us and each cancellation or termination request is individually. For that reason we are checking each request individually. But of cause due to important reasons a cancellation may be possible.

    Those could be:

    • If you can not arrive due to closed borders or no available flights
    • You are an Erasmus student, your program has been cancelled and your study take place at home again
    • The government of your home country gave the instruction to travel home
  • Neon Wood actively try to reduce the risk of infection in his Buildings, we have increased all hygiene measures regarding daily cleaning and disinfection of the frequently used areas, we changed as well all internal prosses in order to minimize the risk of an infections. Desinfection of all community areas take place 3x times a day.

  • Please provide your name and your apartment number during the ordering process, so that the delivery company can ring your doorbell to deliver your parcel. If you are not at home, your parcel will be delivered to the nearest parcel service shop, below a list a link in order to track your package :

     

    DHL: https://www.dhl.de/…/privat…/dhl-sendungsverfolgung.html

    DPD: https://www.dpd.com/tracking/(long)/en_EN

    Hermes: https://www.myhermes.de/empfangen/sendungsverfolgung/

    UPS: https://www.ups.com/track?loc=de_DE&requester=ST/

    GLS: https://gls-group.eu/DE/de/paketverfolgung

     

    If there are any further problems with your shipment, please contact the parcel delivery company/ sender directly

Contact us for help