Frequently Asked Questions

Have questions? We have answers.

  • Our booking process is an absolute breeze and can be completely carried out online. Just click here to get started.

  • Living at Frankfurter Tor, you aren’t going to be far from anywhere. Besides being centrally located, we’re also superbly connected by tram and by underground and bus to every major stop in the city. Thanks to the U-Bahn Technical University and Humboldt University are easy to reach.

  • Your upfront payment includes…

    – A deposit of one, two or three month’s rent, depending on the length of your stay
    – Handling fee

  • Yes, the “Rundfunkbeitrag” (German „TV tax“) does charge 17,50 € per month irrespective of where you live. But if you are given BAFöG from the German government, you may be able to get out of paying this.

  • Yes, you definitely can. At the very least, it needs to be your secondary residence.

  • Subletting is not permitted.

  • We’re designed to accommodate students. If you’d like to rent with us and you’re not a student, we highly suggest checking out Tannhaus – our partner brand for young professionals, digital nomads and freelancers.

  • The all-inclusive rent pays for your fully furnished apartment and covers the utilities such as water, heating and electricity. Further included in your rent, access to high speed internet (1 Gigabit) and the use of all public areas. 1 Rent = all inclusive… More information you may find in your lease under §3… The rent per floor may vary.

  • You can book an apartment for either six months (Classic Balcony, Deluxe Balcony, and Patio) or twelve months (Classic, Double, Double Deluxe, Penthouse). Also, for the opening of Neon Wood we offer a one-time opportunity to join our community starting in the summer of 2017. For this, you need to have signed a twelve-month contract, that begins in October 2017. Curious about other details? Feel free to contact us.

  • It does not, but you can always renew your lease without a hassle and we will inform you early enough to do so.

  • Once you’ve signed up and made your application, you’ll receive an offer for your chosen apartment. From the moment that email is sent, you will have five bank days to accept the offer and make your deposit.

  • You will need…

    – A copy of your ID
    – Parent/legal guardian approval if under the age of 18 and their ID
    – A certificate of enrolment at your university

  • The only way to reserve your apartment is to book it with us online.

  • Click here to get started.

  • You can put pictures, posters, or whatever else you like on your walls – just as long as you don’t use anything that leaves residue.

  • We have an intercom in each apartment, an electronic locking system and video security for our buildings. We also have a house manager and a team of concierge staff that is there to help you every day until late.

  • Yes. There are places to lock up your bike outside the building as well as in our basement.

  • In our Neon Wood Berlin Mitte-Wedding and Frankfurt Riedberg we do offer car parking spaces. Our spot at Frankfurter Tor unfortunately does not have any carports.

  • You can count on each apartment having great lamps and custom furniture such as a bed, a desk with vintage chairs, a dining table, a wardrobe, a kitchen with stove, fridge and a microwave. The kitchen in our Neon Silver and Neon Gold categories are all fully equipped such as dishes and also include a dish washer.

  • You can sign up to use our onsite IP-TV or watch using your laptop or tablet.